Privacy Policy
Arrow Termite & Pest Control (“Arrow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information, purchase services online, communicate with us, or otherwise interact with Arrow.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone or mobile phone number
- Billing address
- Service address
- Account and customer information
- Appointment and service information
- Information submitted through contact, quote, scheduling, checkout, or other website forms
- Communications with Arrow, including email and text message communications
When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring pages, and information collected through cookies and similar technologies.
How We Use Your Information
We may use information we collect to:
- Provide pest control, termite control, rodent control, and related services
- Process online orders and service requests
- Schedule and confirm appointments
- Communicate about your account or services
- Respond to questions and customer service requests
- Provide estimates, quotes, and requested information
- Send service reminders, re-inspection reminders, and account updates
- Qualify and route customer inquiries, including through automated or AI-assisted systems
- Maintain and improve our website and services
- Detect fraud, abuse, security threats, or technical issues
- Comply with applicable legal and regulatory requirements
Online Orders and Payments
When you purchase or request services through our website, we may collect information necessary to process your transaction, including contact, billing, and service-location information.
Payment transactions may be processed by third-party payment processors. Those providers may collect and process payment information according to their own privacy and security practices.
Text Messaging (SMS) Privacy and Compliance
When you expressly opt in to receive text messages from Arrow Termite & Pest Control, including through our website forms, scheduling systems, or automated or AI-assisted communication tools, we may collect and use your mobile telephone number, message history, consent information, and related communication metadata.
Purpose of Text Messages
SMS communications may be used for service-related purposes, including appointment scheduling and confirmations, service and re-inspection reminders, responses to customer inquiries, AI-assisted lead qualification or scheduling, and account or service updates.
SMS Consent
Consent to receive text messages is obtained through an affirmative opt-in process, such as a website form or interactive messaging process.
Providing your telephone number by itself does not constitute consent to receive automated text messages.
Where consent is required, text messages will only be sent after the appropriate consent has been obtained.
Mobile Information and Data Sharing
No mobile information will be shared, sold, rented, or conveyed to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data, consent records, and related mobile information are excluded from third-party marketing or promotional sharing.
We may use service providers solely as necessary to provide or support our communications and services, subject to appropriate restrictions on their use of the information.
Opting Out of SMS
You may cancel text messaging at any time by replying STOP to a text message from us.
After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive messages from that SMS program unless you subsequently opt in again.
SMS Help
For assistance with text messaging, reply HELP to a message or contact Arrow Termite & Pest Control directly.
Message Frequency and Charges
Message frequency varies depending on your interactions with us, service requests, appointments, account activity, and service or maintenance schedule.
Message and data rates may apply.
Your wireless carrier is not responsible for delayed or undelivered messages.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain sessions, and improve the user experience.
If you leave a comment on our website, you may be able to choose to save certain information in cookies for convenience. Login and administrative functions may also use cookies where applicable.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Comments and User-Submitted Content
If visitors leave comments on the website, we may collect the information entered in the comment form as well as the visitor’s IP address and browser information to assist with spam detection.
Visitor comments may be processed through automated spam-detection services.
If you upload images to the website, you should avoid uploading images containing embedded location information, such as EXIF GPS data, because visitors may be able to download and extract that information.
Embedded Content and Third-Party Services
Our website may contain embedded content or integrations provided by other websites and service providers, such as videos, images, payment services, scheduling tools, analytics services, or other functionality.
Embedded content may behave as though you visited the third-party website directly. Those providers may collect information, use cookies, or monitor interactions according to their own privacy practices.
How We Share Information
We may disclose personal information to service providers and vendors that assist us in operating our website, processing transactions, communicating with customers, scheduling or providing services, maintaining technology, preventing fraud, or otherwise operating our business.
We may also disclose information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect our rights, customers, employees, property, or security.
Mobile telephone information and SMS opt-in consent data are not shared with third parties or affiliates for their marketing or promotional purposes.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill the purposes described in this Privacy Policy.
Website comments and associated metadata may be retained indefinitely. If registered user accounts are available on our website, information associated with those accounts may also be maintained within user profiles.
Your Privacy Choices and Rights
Depending on applicable law and your relationship with Arrow, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.
Users with accounts or comments may request an exported copy of personal data held about them or request deletion of certain personal data, except for information we are required to retain for administrative, legal, security, or other legitimate purposes.
You may also:
- Unsubscribe from eligible email communications using the unsubscribe method provided.
- Opt out of SMS communications by replying STOP.
- Request SMS assistance by replying HELP.
- Adjust cookie preferences through your browser where available.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Children’s Privacy
Our website and services are intended for customers seeking pest control and related property services and are not directed toward children.
We do not knowingly seek to collect personal information from children through our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal requirements.
When changes are made, the updated version may be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our text messaging practices, please contact us below. Click here to learn more about our terms and conditions.
Arrow Termite & Pest Control
Phone: 800-569-2936
Email: customerservice@arrowtermiteandpest.com